This Privacy Policy explains what personal data ernph collects from Filipino players, how we use and protect that data, who we share it with, and what rights you have over your own information under applicable Philippine data protection law.
These cards summarise your key rights. The full legal text in the sections below takes precedence.
You may request a complete copy of the personal data ernph holds about you at any time. We will provide this within 15 business days of a verified request.
If any personal data ernph holds about you is inaccurate or incomplete, you have the right to request correction. Account profile data may be updated directly from your account settings.
Subject to legal retention obligations and regulatory requirements, you may request deletion of your personal data. Certain records must be retained for AML compliance and cannot be deleted on request.
You may object to certain types of data processing, including direct marketing communications. Marketing opt-out is available from your account settings or by contacting ernph support.
You may request a machine-readable copy of personal data you have provided to ernph. We will provide this in a structured, commonly used format within 15 business days.
If you believe ernph has mishandled your personal data, you may lodge a complaint with the National Privacy Commission of the Philippines (NPC) under the Data Privacy Act of 2012.
This Privacy Policy (the "Policy") describes how ernph (the "Platform", "we", "us", or "our") collects, uses, stores, protects, and discloses the personal data of individuals (the "User", "Player", or "you") who access or use the ernph website at ernph.app and all associated services, games, promotions, and features (collectively, the "Services").
This Policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Republic of the Philippines and its Implementing Rules and Regulations. By registering an account with ernph, accessing the Services, or providing us with your personal information, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.
This Policy should be read alongside the ernph Terms & Conditions, which govern your overall use of the platform. Where both documents address the same matter, both apply concurrently.
If you do not agree with any part of this Policy, you should not create an ernph account or use the Services. Continued use of the ernph platform following any update to this Policy constitutes your acceptance of the revised terms.
For the purposes of the Data Privacy Act of 2012 and this Policy, the data controller responsible for your personal data is ernph, operating the platform at ernph.app and serving players across the Republic of the Philippines.
ernph has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and applicable data protection law. Contact details for the DPO are provided in Section 15 of this Policy.
ernph collects the following categories of personal data from players:
ernph does not store full credit card numbers. Payment card data is processed exclusively by PCI-DSS compliant payment processors and is not retained on ernph servers.
ernph uses personal data collected from players for the following purposes:
| Purpose | Data Categories Used |
|---|---|
| Account registration and authentication | Identity, contact, technical |
| Age and identity verification (21+ compliance) | Identity, KYC documents |
| Processing deposits and withdrawals | Financial, identity |
| Delivering gaming services | Identity, gaming activity, technical |
| Bonus and promotion administration | Identity, financial, gaming activity |
| Anti-money laundering (AML) and fraud detection | Identity, financial, technical, KYC |
| Responsible gaming monitoring and tool administration | Identity, gaming activity, financial |
| Customer support and complaint resolution | Identity, communications, gaming activity |
| Security monitoring and fraud prevention | Technical, identity, financial |
| Marketing communications (where opted in) | Identity, contact, gaming activity |
| Platform analytics and improvement | Technical, gaming activity (anonymised) |
| Regulatory compliance and legal obligations | All categories as required by law |
ernph processes personal data on the following legal bases under the Data Privacy Act of 2012 (RA 10173):
ernph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only in the circumstances described below, and only to the extent necessary for the stated purpose.
ernph engages third-party service providers who process personal data on our behalf under data processing agreements:
ernph may disclose personal data to Philippine regulatory authorities, law enforcement agencies, or judicial bodies where required to do so by applicable law, court order, or lawful regulatory demand. Where legally permitted, ernph will notify you of such disclosure requests.
In the event of a merger, acquisition, restructuring, or sale of all or part of ernph's business, player personal data may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections being maintained.
ernph will never sell your personal data to data brokers, advertisers, or other third parties for their own commercial use. Any data sharing arrangement not described in this section requires your explicit prior consent.
The ernph website uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and analyse usage patterns to improve the service.
| Cookie Type | Purpose | Retention |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens | Session / 24 hours |
| Functional | Language preferences, lobby layout settings, game history display | Up to 12 months |
| Analytics | Aggregate platform usage statistics, page performance, error reporting | Up to 24 months |
| Marketing | Promotional content personalisation (only where marketing consent is active) | Up to 12 months |
You may control non-essential cookies through your browser settings. Disabling strictly necessary cookies will impair your ability to log in and use core platform functions. Marketing cookies may be disabled by withdrawing marketing consent from your account settings.
ernph implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
While ernph implements robust security measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for reporting any suspected unauthorised access to ernph support immediately.
ernph retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Legal / regulatory obligation |
| KYC identity documents | Duration of account + 5 years post-closure | AMLA / gaming regulatory requirement |
| Financial transaction records | 10 years from transaction date | AMLA / tax law obligation |
| Gaming session history | Duration of account + 3 years post-closure | Regulatory and dispute resolution |
| Support correspondence | 3 years from last interaction | Legitimate interest / legal claims |
| Marketing consent records | Duration of consent + 3 years | Legal obligation (consent record) |
| Technical / log data | Up to 24 months | Security and fraud prevention |
When personal data is no longer required, ernph will securely delete or anonymise it. Anonymised data (which cannot be re-linked to a specific individual) may be retained indefinitely for aggregate analytics purposes.
As a data subject under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by ernph. To exercise any of these rights, contact ernph's Data Protection Officer as described in Section 15.
ernph will not discriminate against you or restrict your access to the Services as a result of your exercising any data protection right. Exercising these rights does not affect your right to continue using the ernph platform.
The ernph platform and all of its Services are strictly restricted to individuals aged 21 years and older in compliance with applicable Philippine gaming regulations. ernph does not knowingly collect personal data from individuals under the age of 21.
If ernph discovers or has reason to believe that a registered account belongs to an individual under 21 years of age, the account will be immediately suspended pending investigation and permanently closed upon confirmation. Any funds deposited by an underage user will be returned to the deposit source. ernph will not retain personal data collected from verified underage users beyond the period necessary to process the account closure.
If you are a parent or guardian and believe your minor child has registered an account with ernph, please contact our support team immediately with the account details so we can take prompt action.
ernph's primary data processing and storage infrastructure is located within or governed by contracts consistent with the requirements of the Philippine Data Privacy Act of 2012. Where data is processed or stored by third-party service providers located outside the Philippines — such as cloud infrastructure providers or international game content partners — ernph ensures that such transfers are governed by appropriate data transfer mechanisms, including:
ernph will not transfer your personal data to third parties in jurisdictions with inadequate data protection frameworks without your explicit consent or without appropriate contractual safeguards in place.
ernph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. The date of the most recent revision is displayed prominently at the top of this page.
Where changes are material — that is, where they significantly affect how we process your personal data or affect your rights — ernph will notify registered users by email to their registered address and/or by a prominent notice displayed on the ernph platform at least seven (7) days before the changes take effect.
Your continued use of the ernph platform following the effective date of any revised Policy constitutes your acknowledgement of and agreement to the updated terms. If you do not agree with any changes, you should cease using the Services and may request account closure.
For any questions, concerns, or requests relating to this Privacy Policy or to your personal data rights, please contact ernph's Data Protection Officer through the support contact detailed below. All data protection enquiries are logged and responded to within 15 business days.
Data Protection Contact: [email protected] (plain text — not a clickable link)
Subject line: DATA PRIVACY REQUEST — [Your Account Username]
You may also contact ernph's 24/7 live chat support directly from the ernph platform to raise a data protection concern. For matters that cannot be resolved through ernph's internal process, you have the right to escalate your complaint to:
This Privacy Policy was last reviewed and updated on 1 January 2026. Previous versions are archived and available upon written request to the Data Protection Officer.
Your data is protected. Your account is secure. 1,200+ games, GCash deposits, same-day withdrawals. 21+ only.
21+ Only. All ernph Casino services are strictly for adults aged 21 and above. Please gamble responsibly. For self-exclusion and deposit limit tools, visit Responsible Gaming. Operating under applicable Philippine gaming regulations.